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eCOMMERCE MATKETING SOULTIONS

Too many organizations waste time, money, and resourceson creating less than stellar customer experiences.

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Whether you’re looking to build online presence, go “direct” or have been in the DTC ecommerce business for a while, you can leverage our expertise to navigate you through this complex process and build data-driven, scalable marketing solutions.

IS YOUR BUSINESS AIMING TO:

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Accelerate customer
acquisition?
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Penetrate a competitive
market and drive sales?
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Promote customer retention programs
to advance brand advocacy?
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Market new product
to your audience?
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Increase brand
visibility?

Are You Struggling to Overcome...

  • Decreasing or plateauing sales?
  • Declining quality of the website traffic, conversion rates and average order value?
  • Keeping the profit margins in the war of returns?
  • Diminishing social media, digital content, and display ad engagement?
  • Having trouble growing the share of digital shelf in a profitable way?
  • Uncertainty about which marketing technologies are worth the spend?

First of all, we share your frustration.

First of all, we share your frustration. You’ve been working hard on finding that optimal media mix, that sweet investment spot and, yet you’re not reaching the level of revenue consistency you’ve experienced before. There could be several reasons leading to that: from creative and messaging saturation, to outdated website UX/UI, to inability to capitalize on seasonal changes and events. Did we mention the law of diminishing returns is real? Not to worry. Our team of digital experts will pinpoint the cause and identify a solution to drive incremental revenue growth.

Declining quality of the website traffic, conversion rates and average order value?

Yep, conversion doesn’t just happen – you need to optimize for it. Conversion is a function of several factors: your targeting strategy, content relevancy, promotional activities, and website UX/UI. Add AOV to this equation and you get the store revenue. From CX optimization to content marketing - we map and prioritize the solutions to drive CVR, AOV uplift.

Keeping the profit margins in the war of returns?

Let’s face it: A lot goes into launching and building an ecommerce business. You created a predictable online sales flow, your CVR exceeds the category benchmarks and, yet significant share of customers returns their purchases. Our digital experts design solutions to bring the return rate down, by extending the support beyond sale with automated email campaigns and creating personalized and relevant experiences to help them find what they’re looking for.

Diminishing social media, digital content, and display ad engagement?

No matter how good your messaging and creative strategy was when you launched the marketing campaign, the only way to continue seeing positive marginal returns on investment is to continuously optimize your ads. Refreshing the creative, reallocating budgets and adjusting bids to fund top-performing areas of the account – we have years of experience successfully managing the media campaigns for our clients.

Having trouble growing the share of digital shelf in a profitable way?

One of the biggest advantages of marketing your products through online retailers is the opportunity to reach high-intent shoppers at the moment of sale. When done right, advertising on Amazon marketplace (or Walmart, Criteo Retail) increases product visibility, boosts sales conversion rates and drives incremental revenue. Advertising your product to everyone & everywhere will be a waste of time and money. A well-thought-out, data-driven ad strategy is a must to drive adequate ROI. Want to learn more - ask us how!

Uncertainty about which marketing technologies are worth the spend?

The cost of implementing the wrong tech is high. Understanding the incremental value deployment of a martech platform brings to your business is crucial. Our experts not only code and deploy the marketing technology platform, but also provide support post-implementation to make sure you’re taking full advantage of digital solutions.

WHO WE ARE

Transcend is a full-service
digital marketing agency.

WHO WE ARE

We know what separates one-size-fits-all from the best marketing plans. We take time to understand your needs and business goals to craft tailored ecommerce marketing strategies that grow your online store revenue.

We’re a one stop-shop for all your marketing solutions.

Our services span across paid media management, SEO & Content, email marketing, web development and design, platform deployment, data and technology. We’re a one stop-shop for all your marketing solutions. Want to learn more?
Check out our services page

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Frequently Asked Questions

  • How do I know whether my current media mix and budget allocation plan is optimal?

    You can start by learning from what your direct competitors are doing, performing competitor landscape analysis. Competitor intelligence will give you insights into their channel mix, targeting strategy and keyword harvesting. Furthermore, you can benchmark your store performance against the peer-set to see if certain tactics are under or over invested. We strongly suggest using your own historical data (paid media platforms, web analytics) to perform statistical modeling to forecast cross-channel and intra-channel budget allocation and flighting. Need help getting started? Take our personalized digital assessment in 2 min and learn where your gaps are, what’s the right path forward (link to the DAT page).

  • How much money should I expect to spend per month on effective ecommerce marketing?

    The short answer is it depends on the product, your business goals, and your category. We aren’t fans of the one-size-fits-all marketing plans.

  • What does a full-service marketing agency like Transcend Digital offer?

    A good full-service marketing agency will develop omni-channel marketing strategy to help your business generate first sales / leads. A great agency will not only manage the media, but also develop the tech ecosystem to optimize and personalize customer experience.

  • What makes you different from other eCommerce marketing agencies?

    Whether you’re launching a new product on a competitive market, shopping for a martech solution to scale your business or looking to make marketing dollars work harder, we’re a one stop shop for all your marketing challenges. What sets us apart? Data-driven, growth mindset. Forget the guess work. Data is at the heart of everything we do (yep, even best-in-class creatives are informed by customer data).

  • How do you charge?

    Another good question. We don’t offer standard packages for a reason. Every investment plan is built for each client individually based on the recommended marketing solution. We believe you don’t need to pay for a service you aren’t going to benefit from.

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